Updated July 14th, 2021
Cayenta, a division of N. Harris Computer Corporation (“Cayenta”, "we", "us", "our") is committed to protecting the privacy and security of the personal information we receive and collect from you through the Work Management product. We also believe in transparency and are committed to informing you about how we treat your personal information. PLEASE READ THIS PRIVACY AGREEMENT CAREFULLY. BY USING THE WORK MANAGEMENT PRODUCT, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY AGREEMENT.
Personal information is data that can be used to identify or contact a single person. Cayenta’s Mobile Work Management (MWM) solution was designed exclusively for the utilities to allow workers to complete both service and work orders in the field. End user interactions with the app are not user-specific. Therefore, as we are not dealing with user specific data to provide our services, information that possibly can be related the user is limited to: Location (Latitude and Longitude) – provides dispatchers and supervisors the ability to assign, re-assign or cancel orders when needed based on information what crew is closest to the location where service should be provided ensuring efficient operations of their field staff and increased customer service.
Camera (Pictures) – users can take pictures with their devices and upload them as attachments. Our application doesn’t access pictures on your device other that one you have selected to upload.
We use Secure Sockets Layer (SSL) protocol to transfer data securely over the Internet and only store the information not relevant to the specific user but rather to the service or work order.
Furthermore, all information collected MWM app is solely owned and used by the organisation utilizing MWM for resolving service and work orders in the field.
We never share the data with any third party outside of the utilities using our application other than as stated in this Notice.
If you have any questions or concerns about our Privacy Policy or data processing, or if you would like to reach out to us to report a possible breach of local privacy laws, please contact us: [email protected].
Any information that is collected via our services is covered by our Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If any change is brought to this Privacy Policy, we will provide a proper notice of those changes on our service and update the “Last Updated on” field above to indicate when those changes become effective.