Services

Core to our project approach at Cayenta is our passion for creating a supportive environment of self-sufficiency. From our many years of experience, we’ve learned that close interaction not only facilitates effective knowledge transfer, but ensures effective communication throughout the implementation. Our implementation methodology in centered on a high degree of interaction and consultation - the client's team will be active partners in all aspects of the project.

Cayenta provides a comprehensive, full-service approach to software implementation. Our skilled consultants work closely with the client's team through software installation, configuration, system testing, and user training to ensure that our solution meets the client's particular business needs.

Implementing mission-critical software solutions is a big effort requiring in-depth knowledge and experienced professionals. The Cayenta Implementation Team use our proven methodology and provide services including:

• Project management and communication
• Software installation and technical training
• Business process analysis incorporating best practices
• Software configuration and optimization
• Report, notice, and bill development and testing
• System integration development and testing
• Data conversion
• Business, integration and acceptance testing
• Team and end-user training
• Production cut-over
• Post go-live support

Through this process, we empower the client's organization to take ownership over the product, enabling the client team to gain the knowledge and confidence for a successful go-live and a foundation for long term success.

Our Client Services Team provides our clients with a dedicated team of experienced project management and consulting professionals to assist clients with their software upgrade projects. Different clients require different levels of assistance with upgrades. We will work with each client to define what is needed from Cayenta. Using our proven upgrade methodology, including the CayStone Test Management Tool, our team works closely with your client’s team to implement new functionality and efficiently complete the upgrade in a matter of months.

When clients are ready to implement new features, or take on a new subsystem module they haven’t utilized before, Cayenta’s Client Services Team is ready to assist. Our team of experienced consultants and project managers have expertise across the Cayenta product suite. We will put together a project plan for a successful roll-out of new features and modules. Our team will work with our clients on configuration, testing, training and documentation of the new modules and features. We stay involved until the new modules and features are in production.

As your business evolves, so does the ever growing needs of your IT department, which increases the strain on your resources to ensure that your business runs efficiently. Many businesses lack the knowledge to adapt to their transforming day-to-day IT operations. Cayenta Managed Services bolsters your business with worry-free IT support. It is our core competency to manage the administration of your Cayenta application, databases, and business contingency, allowing you to focus on what you do best--running your business.

The Cayenta Remote Data Archive is a fully-managed, reliable, secure and scalable remote backup and archiving service, specifically designed to meet the requirements of Cayenta customers. Cayenta’s Remote Data Archive simplifies the protection of customers’ critical server environments and provides an automated, fully-managed, cloud-based, data-protected service with proactive administration and data monitoring.